Shipping Policy, updated December 2025

Within 24 hours of placing an order (excluding weekends and holidays), products will be packaged and prepared for shipment either the same day if placed before 3:00PM CST, or the following business day. Orders will be delivered via UPS or USPS shipping services and may spend a minimum of 2-7 business days in transit prior to delivery. This does not account for the length of time spent in processing once in possession of our shipping companies before shipping from their facilities. We (Active Endeavors) cannot guarantee order shipments will arrive within the estimated delivery timeframe once in transit.

Heightened holiday shipping can slow delivery times. We strongly recommend placing holiday orders in advance as we cannot 100% guarantee the arrival of your order by a specific date.

• Shipments are not typically processed or delivered on weekends and holidays.
• Promotional shipping rates apply to orders going to the continental US.
• We currently do not ship orders outside the United States.

Active Endeavors carries some merchandise that is restricted for shipping from our e-commerce store. If there is a restricted shipping item you would like to purchase, please notify us by emailing [email protected] or call us at 563-441-9488.

Shipping Cost

All customer orders over $100.00 receive free shipping through UPS or USPS.*This shipping option is valid on continental U.S. States only.
Estimated arrival dates are not guaranteed. Active Endeavors is not responsible for weather delays and other unforeseen circumstances may forestall delivery time.
All estimates excludes weekends and holidays.
All shipping methods placed Monday-Friday before 3:00PM CST will go out the same day. Orders placed after 3:00PM CST will go out the business following day. Weekend orders will be shipped out the following Monday.
All other shipping methods will be calculated during checkout after you enter your address.

Other fees apply to orders that are oversized items (coolers, luggage, snowboards, travel packs, etc).

Shipping Transit Times

• All estimates exclude weekends & holidays
• All estimates exclude length of time in processing by UPS or USPS
• Economy shipping methods placed Monday - Friday after 3:00PM CST will ship next business day otherwise will ship same day.
• UPS: 2-7 business days
• USPS shipping: 2-7 business days
• Expedited Shipping method placed Monday - Friday after 3:00PM CST will ship next business day, otherwise will ship same day
• UPS Next Day Air: 1-2 business days
• Oversized items: 2-5 business days *base price of $54.99. 

*All orders placed on weekends and holidays will ship next business day.

RETURN & EXCHANGE POLICIES

• Only United States customers in the lower 48 states qualify for returns.
• Items must be in their original condition with their original packaging.
• Returns are allowed up to 30 days guarantee.
• Refunds will be applied to the card or PayPal account you used to make the original purchase.
• Shipping will not be refunded for online transactions.

We DO NOT accept C.O.D.'s on return items. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via UPS or insured Parcel Post. Thank you for your support.

Returns must be made to the following address:

Active Endeavors, 3950 Elmore Avenue, Davenport, IA  52807

CLOTHING / ACCESSORIES

• All items must be unworn and include the original packaging/tags - no pet hair, no human hair, no smoke smell..
• Once clothing/accessories has been worn and/or washed, they are ineligible for return or exchange.

FOOTWEAR

• Shoes must not be worn and must include the original undamaged packaging. When trying them on, we suggest that you stick to the carpet to prevent any damage.
• Shoeboxes must not have tape or any other shipping labels on them - use the box the shoes were shipped in to return shoes.
• Once shoes have been worn, they cannot be returned or exchanged.

CLIMBING GEAR

• ALL CLIMBING EQUIPMENT SALES ARE FINAL.